Meet our Team

Steve qualified from Bristol University in July 1997.  He started working at Charter Vets as a new graduate in October 1997, after a short locum stint at his home in Jersey.

For his first 3 years, he worked as a mixed small animal and farm animal vet.  The following 3 years were spent travelling, mostly in Australia, New Zealand and Canada, working at various practices at home and abroad as a locum. He was then enticed back to Congleton, to lead the small animal team, and since then has concentrated on small animals.

Steve became a partner of Charter in 2005, and then a partner in the wider Willows Vet Group in 2015. He is the Clinical Director at Congleton, heading up a great team of vets, nurses, and reception staff.

Steve enjoys the variety of all aspects of small animal work, especially surgery. Outside of work he enjoys mountain biking, skiing, and windsurfing. He has a black Labrador called Rio, 4 chickens and 2 Guinea Pigs.

Chloe graduated from the University of Nottingham in 2022. She began practicing at the Congleton branch in 2014, and continued doing so throughout her studies at university, then Chloe joined the Charter Vets Team as a Vet after graduation. Chloe enjoys all aspects of small animal practice, but has a particular interest in Cardiology.

Outside of work, Chloe enjoys dancing, horse riding, and spending time with her Silver Labrador, Bailey!

Claudia graduated from the University of Pretoria in 2022 and then spent a year working at a branch of the Garden Route SPCA, and State Vet in Mossel Bay, Western Cape, South Africa. After a year of welfare work, Claudia decided to pursue her passion of small animals, coupled with the adventure of moving abroad, and joined Charter Vets. In particular, Claudia has an interest in small animal Internal Medicine and Surgery.

In her spare time, Claudia really enjoys the outdoors – in particular hiking with her husband, and their dog, Khaleesi. On her down days she also enjoys crocheting in the company of her cats at home.

Jess graduated from the Royal Veterinary College in July 2015 and has worked in small animal practice since. Before joining Charter Vets, Jess spent some time travelling around Australia and New Zealand with her husband, and volunteered at a charity veterinary practice in the Cook Islands.

Jess enjoys small animal general practice, and is particularly interested in feline medicine. She has two cats at home – Olive and Ron.

In her spare time, Jess enjoys horse riding and various arts and crafts. She always has a crochet project on the go and especially enjoys pottery painting.

Marion has been the Practice Co-ordinator at Charter vets since 2022. She strives to ensure smooth operations, and excellent client care. Marion has a deep love for animals, and is passionate about providing the best service to our clients, and their pets. Outside of work she is a proud parent to three beloved dogs, Tilly, Lola and Jess.

Lisa started at Charter Vets in 2013 whilst attending an extended Diploma Level 3 in Animal Management, at Reaseheath college.

After completing her Diploma, she went on to university to qualify as a Registered Veterinary Nurse.

Claire started training to be a veterinary nurse in 2004 at a referral hospital. She moved to a first opinion practice when she qualified in 2006.

She enjoys all aspects of nursing but has a keen interest in nursing clinics, and clinical coaching. Claire joined Charter in 2020.

In her spare time Claire enjoys spending time with her husband and two boys, as well as her two sausage dogs and cat.

Hannah started her Veterinary career as a Veterinary Care Assistant, working nights at our 24hr hospital in Hartford.

She then transferred to Congleton to start her nurse training and qualified as a Registered Veterinary Nurse in 2022.

Becky graduated in 2024 from Harper Adams University with a degree in small animal veterinary nursing. As part of her degree, she completed an industrial placement at the Newcastle-under-Lyme branch of Charter Vets. In her spare time, she enjoys watching football, and spending time with her family, horses, and whippet.

Jess first came to charter as a work experience student in the summer of 2019, and qualified as a VCA in September 2020.

She started her Veterinary Nursing Apprenticeship in September 2021.

Jess has a passion for inpatient care and nurse consultations.

She is a mummy to 2 Labradors and 3 cats who are her absolute world. Jess lives on a dairy and beef farm and would love to incorporate her love for large animals with small animal practice in the future.

Gemma has worked in veterinary practice since 2005, and started at Charter in 2013. Gemma brings a wealth of clinical knowledge to her role, having started her career as a Student Veterinary Nurse studying Veterinary Nursing at Rodbaston College.

Gemma has a keen interest in the Insurance and Admin aspect of her role and takes care of the insurance claims for a number of our branches. Gemma has achieved her British Veterinary Receptionist Association Gold Award to become an Accredited Veterinary Receptionist, and has also completed her SQP qualification for both Companion and Farm species, allowing her to advise and dispense certain Veterinary Medicines.

Gemma is passionate about Spaniels and has her hands full with her Cocker Spaniel, Hugo. Outside of work Gemma enjoys eating out, walking in the countryside and spending free weekends in Abersoch!

Tracy has been part of the Charter team since 2006 working both in the farm office and on the reception desk.

A true animal lover, Tracy has 4 cats, 2 of which were rescue cats that needed a loving home.

Katie joined the practice in October 2018.  She grew up in Australia and New Zealand and is the proud owner of two Chihuahua’s, Lily and Leo. Katie has completed the BVRA Intermediate Course to become an Accredited Veterinary Receptionist. In her spare time she enjoys horse riding, reading and baking cupcakes.

Stephanie joined the reception team in June 2021. She has previously worked in other animal settings, and has a degree in Animal Behaviour.

Stephanie’s favourite animals are primates. Outside of work she is kept busy with her son, and her Mastiff.

Sam joined the reception team in October 2024. Sam lives locally and knows many clients through walking her two Staffordshire Bull Terriers called Chester and Tilly, she is looking forward to making some more relationships with other pet owners through her role.

Sam has completed her BVRA Foundation course and worked within administration most of her working life.

Weekends are kept very busy with her 2 children, she loves bargain hunting and in the evenings a good tv drama!